Privacy Policy

Privacy policy

This privacy policy sets out how SIA “AMARANTA” (hereinafter referred to as “we”, “our company” SIA AMARANTA) processes and protects the personal data that you provide through our online store or other communication channels.

We respect your privacy and are committed to ensuring that your personal data is processed securely, transparently and only in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

Purposes and basis for data processing

Personal data is processed to ensure:

  • sale and delivery of goods in the online store or on site in our store,

  • customer service, guarantee and return processes,

  • the operation of loyalty and discount programs, if the customer has given consent to this,

  • preparing invoices and fulfilling regulatory requirements,

  • sending commercial communications and special offers, if the customer has consented to this,

  • ensuring security in our premises with video surveillance,

  • personnel selection process and evaluation of cooperation offers.

Personal data is processed on the following legal grounds:

  • for the conclusion or performance of a contract,

  • to fulfill legal obligations,

  • for the implementation of legitimate interests (e.g. for security purposes),

  • in cases based on your consent.

What personal data is collected?

Depending on your interaction with our store, we may process:

  • contact information (name, surname, telephone number, email address, delivery address),

  • payment and billing information,

  • purchase history and preferences,

  • video recordings from our sales premises for security purposes,

  • information you provide when contacting our customer service team.

Data transfer to third parties

To ensure the performance of services, your data may be transferred to:

  • delivery companies (Omniva, DPD, Latvijas Pasts, etc.),

  • accounting, IT maintenance and payment processing service providers,

  • legal advisors and debt collectors,

  • to state institutions, if required by law.

All partners process data only in accordance with our instructions and in compliance with data protection requirements.

Data retention period

We store personal data only for as long as necessary for the purpose of processing it:

  • until the contract and the legally prescribed storage period are fulfilled,

  • as long as your consent to data processing (e.g. to receive newsletters) is valid,

  • until our legitimate interests are protected or terminated.
    The data is then securely deleted or anonymized.

Cookies and website visits

Our website uses cookies to improve the functionality and user experience of the website.
You can change the cookie settings in your browser at any time, but disabling certain cookies may limit the functionality of the website.
Our website may contain links to the websites of other companies whose privacy practices we have no control over.

Security

We use both technical and organizational measures to protect your data from unauthorized access, loss, or unauthorized disclosure.
Although we take all possible security measures, complete protection in the online environment cannot be guaranteed.

Your rights

You have the right to:

  • access your personal data,

  • request correction or deletion of data,

  • restrict or object to processing,

  • withdraw consent to receive commercial communications,

  • receive your data in a portable format,

  • file a complaint with the State Data Inspectorate if you believe that your rights are being violated.

Commercial communications

We only send you news and special offers if you have given your consent.
You can opt out of receiving such messages at any time by writing to info@grozs.lv.

Contacts

SIA “AMARANTA” / GROZS.LV
📍 Lielirbes Street 6, Riga, LV–1046
📞 +371 28724537
📧 info@grozs.lv